Privacy Policy

• Account details such as name, email address, and country.
• Payment details handled by vetted third-party processors.
• Order history, subscription status, and activation metadata.
• Device, browser, IP address, and diagnostic log data.
• Security activity logs such as sign-ins, checkout and payment events, and the IP/device used, retained for fraud prevention and account protection.
• Usage analytics such as feature interactions and performance metrics.
• Support requests, messages, and feedback you submit.

• Provide, operate, and maintain the eSIM platform.
• Process subscriptions, billing, and payments.
• Deliver eSIM services and manage activations.
• Respond to support requests and share service updates.
• Analyze usage to improve performance, reliability, and coverage.
• Prevent fraud, abuse, and unauthorized access.
• Keep security activity logs (IP, device, key actions) accessible only to authorized administrators, and delete them after our retention period.
• Comply with legal, regulatory, and contractual obligations.

We process personal data based on contract necessity, legitimate interests, consent where required, and legal obligations.

We use cookies and similar technologies to keep you signed in, remember preferences, and analyze usage. You can manage cookie preferences in your browser settings or through our cookie controls where available.

We share limited data with trusted third parties that help us operate the platform, such as payment processors, analytics tools, and communications providers. These providers are authorized to process data only to deliver services to us.

We may process and store data in regions outside your country. Where required, we use appropriate safeguards such as contractual protections and recognized transfer mechanisms.

We retain personal data only as long as necessary to provide services, meet legal requirements, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and applicable laws.

We use administrative, technical, and physical safeguards to protect your information. No system is completely secure, and we cannot guarantee absolute security.

• Access, correct, or delete your personal data.
• Request a copy or portability of your data.
• Object to processing or restrict certain uses.
• Withdraw consent where processing is based on consent.

California residents have rights to know, access, delete, and opt out of the sale or sharing of personal information. We do not sell personal information. You can exercise your rights by contacting us.

Our services are not directed to children under 16, and we do not knowingly collect data from children. If you believe a child has provided data, contact us to remove it.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date.

For privacy questions or requests, contact us at [email protected] or through the Support page.